Managers and leaders communicate priority by where they spend their time. Production teams make America happen. A walk through a production press room tells the workers they are important and what they do is important. Stopping by the front desk in the morning and looking the receptionist in the eye followed by a specific word of appreciation tells the company that guests are important. Openly discussing decisions and gaining feedback from the team along the way gives them a stake. Presence communicates production priority.
30 years of overseeing production teams 24/7 leaves me with a little insight on helping a shift through their day. Every shift is a day in itself. Each one needs right attention and priority.
Every meeting you attend, every walk down the hallway, every lunch in public communicates your deepest heart. You are being watched. An encouraging word, a kind action, opening a door for someone else, or a playful interchange all communicate compassion and priority.
An ancient proverb tells us to not muzzle the oxen as they tread grain. One visual picture we draw is of an ox pulling along in a field being harvested. He needs to munch a little every once in a while. He needs to gain benefit while working, not just at the end of the season. Your presence and encouragement is one of the daily benefits you can give with little cost and great results. Corporate parties, big meetings and bonuses help. They can never replace personal attention and involvement. Presence communicates production priority every day and communicates concern for the people.
Early In The Day Sets A Tone
A manager starts the day for work teams. A little whistle up the hallway in the morning tells the team it is a bright day. P lesant greetings communicate positive expectation and confidence. It is not just physical presence but emotional engagement that builds a productive team of individuals bound by mission.
Middle Of The Day Stimulates
By mid day in a production crew, sales team, customer service group, or any other set of individuals bound by mission, there have been problems. Opportunity to turn dour has come many times by noon. This is one perfect moment to inspire and prioritized. Where you spend the last minutes before lunch tells the team where to focus.
A purposeful and thoughtful communication to key team members on priority projects can keep problems from dominating. Customer service needs to keep moving while issues are resolved. Down equipment needs attended. Production schedules may need adjusted considering current availability. Sales teams may need a pep talk to overcome any weight of complaints.
End Of The Day Rules Over Tides
By the end of a good day, there have been powerful moments and struggling moments. Tides have pressed against the team attempting to bring them to defeat. They need presence. They need reinforcement that the customer is king and the team is in your heart. You need to let them know you are one their side. Before you go home, visit the oncoming team and give them the same whistling start you gave the first team.
Summary: Presence communicates production priority. Production is the ox of your company. Sales must happen. Production must run seamless. An ancient proverb tells us to not muzzle the ox as he treads the grain. Consider your time and attention and presence as unmuzzling the oxen. Invest in your people. They are the strength of the company.
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