better business – SOLUM SERVICES

Cat Skinners

The bright post on the outside office wall catches my energy eye each whistling morning. Cat Skinners titles the picture of an animated lion on hungry hunt. What department is Cat Skinners? Not IT or Mail or Imaging or Client Sevier or Marketing or Print Production or Finance or Planning but Cat Skinners. PETA is mad somewhere. Do they really skin cats behind the doors of this office complex?
There is more than one way to skin a cat. I think of that motto as I imagine a modern day cat skinner. Is this the problem solving department? Do they take complicated issues and make them simple?

Maybe, being a cat skinner is like being a mule skinner. These early day truckers hauled and worked with mules. They could get the onery critters to do the work. Stubborn, mule headed beasts of burden resistive to direction and taming were tamed and taught and made functional under the care and cajoling of the mule skinner. What others could not do, they did.

Both is the answer. Do you have a Cat Skinner department? Are you in it?

The original poster was in our client services team of grafacceńt, a digital print publishing group born of innovation. It was a joy birthing and developing and leading this powerhouse team. They found solutions where solutions could not be found. Love the product. Love the client. Love the team. That was our motto. We lived it.

Yesterday, I put the poster up again. Our team at SOLUM is doing it. Love the program. Love the clients. Love the team. Allie, Danny, Danny, Matt, Dawn, Ashli and Phil. Here we are at it. More are joining the team.

A judge and a businessman came to me at separate times yesterday. Both commented, “Tell me about the Hope Program. People are telling me how much they appreciate it.” One was on the phone from another state.

We did not have a title for what we do, we just do it. The streets have given us a title, the Hope Program. People have hope restored and families healed. I like that. My title came from the streets. The Think Doctor came from those we serve. That is stronger than a university acclimation. We love the people. Our Cat Skinners love the product of good thinking and hope. Our Cat Skinners love the people we serve. Our Cat Skinners love each other.

Get a Cat Skinner attitude. Prod problems into possibilities. Coach calamity into calm. Anchor anxiety into assurance. Find a way where there is no way. Get a few folks in your work place to walk that walk and you will find new joy in your journey.

The Speed of Trust and the 3Cs

Good leaders surround themselves with good leaders. Good teams submerge themselves in good practices. Good people doing good action with good processes produce great results. It works. Great results flow. They don’t take onerous work. The people, the action, and the process make it happen.

So what does a great flow look like? Trust builds on competency, chemistry, and character. Trust greases the skids of great and right results. Look for trust. When it exists, the 3Cs are most likely in place.

There is one thing that is common to every individual, relationship, team, family, organization, nation, economy, and civilization throughout the world – one thing which, if removed, will destroy the most powerful government, the most successful business, the most thriving economy, the most influential leadership, the greatest friendship, the strongest character, the deepest love. Stephen M.R. Covey on Trust

What does trust look like?

Loyalty: When trust exists the backdoor bickering is silent. Ever have a cohort who constantly bickers? Character prevails. Loyalty extends in every direction. A disloyal worker will bring strife into every decision. Loyal people listen and learn and run with direction.

Rapid Results: When trust exists people are busy doing the next thing. The constant questioning goes away. Vision is caught and integrated into daily action. Chemistry is activated.

Right Action: When trust exists the team knows they can run and make mistakes. They are responsible to keep each other informed and know what to do. Competency is not a question.

Do The Hard Thing:

Team Building: A manager asked me recently, “Phil, what do I do when these three seem out of sync constantly? I have solid processes. The people are trained. Communication is constant. Yet, we just can’t get the flow moving?” Answer: Look for the weakened link. Somewhere, someone has lost vision or never had it. They are not with the team. Check out my series of TEAM articles on Shepherdok.net . There are some tips on structure, action, accountability, adherence, and alliance. Find the person out of sync.

If they are in a slump and have been faithful in the past, see if you can discover their angst and help them solve it. You can’t solve the issues of the soul. You can provide the right environment to heal if it has been damaged.
Do not attack them. Many managers make this mistake and lose quality team members. Not only will you lose a friend and supporter, this is an act of treason on your part. The rest of the team will sense your disloyalty to one member and you have become the joint out of sync.
If they have never shown faithfulness, release them to follow their heart. They are not with you and will destroy the rest of the team. Let me be strong here. If you have done your best and a team player resists, release them. They will not become happy because you are a great person. They will tear at the rest of the team’s joy and trust and productivity. Release them and your team can go forward. Their passion is elsewhere. Help them get to it. Be graceful and firm.

Stand strong. Build a great team. Build a better organization forward.

Prepare Your Will

excerpted from Time To Lead: Steps To Transformation For Those and Those You Lead

Leaders are able to reroute their path to meet core vision and objective.

Hezekiah was a God-Follower. It Changed His Life To Obedience

II Kings 18: 5: He trusted in the LORD God of Israel; so that after him was none like him among all the kings of Judah, nor any that were before him.

Rest in this – it is His business to lead, command, impel, send, call or whatever you want to call it. It is your business to obey, follow, move, respond, or what have you. Jim Elliot

Rule Well

Hopefully, we rule well. Our challenge is to address the issues of today that have been left unaddressed, too long. Our challenge is to set a powerful course that will reverse the manners in which we have become accustomed and find a course that will guide for decades. Our nation has lost moral compass and needs a strong thrust to establish a critical course for the future. It will be disastrous if we do not engage and adjust.

Principles Work

Leadership is leadership. Anyone can see results if they adhere to the principles. The more principles invoked, the greater the leadership. Yet, sometimes, it only takes one principle to fit with the timing of events and a great leader emerges. A leader empowered with the love and wisdom of God through Christ has a distinctive “accelerator” in results. God works with us doing miracles. (Mark 16)

Real Success

There are leaders entrenched in manipulation and avarice and greed. That is not where we need to look for example. Study them. Understand them. Avoid the fault lines. Men like Adolf Hitler and Josef Stalin need to be studied. Understanding why people followed such leaders is important, but not wisdom to emulate. People will follow base leadership that touches their prurient side. That does not make a successful leader or leave a better world.

Worthy Goals

Earl Nightingale identified success as the progressive realization of a worthy goal. I like that definition. So my first test of greatness in leadership is a worthy goal. Is the goal one that builds other people? Is the goal one that adds to productivity? One U.S. company has the goal of producing the best “sin product”. Cigarettes, beer, snuff; anything that is damaging and addictive but legal for consumption is on their agenda. The greatest influence leader in that organization would not be considered successful in my estimation. There is no worthy goal in contributing to the destruction of human bodies and relationships.

Check The Core

If the core philosophy or goal or vision or mission is off center, scrap that example. Study those leaders and goals to understand the ways and wiles of mankind. Look for your own leadership example elsewhere. If you find your goals and methods following a leader with an unworthy goal, find a good closet for repentance, change your mindset, and get corrected. Some of the greatest leaders in history started with an unworthy focus, shifted, and become powerful in building communities. The ability to correct direction when it has gone awry is a quality of a great leader.

Pray with Faith: In the intensity of change, Lord, I look to You for guidance. Mold my mind, will, and emotion to be Yours.

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Open a dialogue. Phil operates Shepherd Consulting to help you build a better business and better life forward.

Time To Lead: Reroute

excerpted from Time To Lead: Steps To Transformation For Those and Those You Lead

Leaders are able to reroute their path to meet core vision and objective.

II Kings 18: 5: He trusted in the LORD God of Israel; so that after him was none like him among all the kings of Judah, nor any that were before him.

“Preach the gospel at all times and when necessary use words.” St. Francis of Assisi

Trust In God: Our speaking platforms and writings resound with lessons on leadership and change based on the lives and teachings of Genghis Khan, Rollo May, Marcus Aurelius, William James, Winston Churchill, Confucius, Sun Tzu, humanism, capitalism, IBM, Jack Welch, Lee Iacocca, and the Marriott’s. Here is a man, who in his youth established a testimony of trust in God greater than David, Solomon, and all the other recorded world rulers of the day. Here is a man, who with little resource, pulled off the greatest upset against the giant of his day. His strongest resource was trust of God.

Common Creation: Hezekiah is a man like us. Young, ambitious, and filled with a life of bad examples, he chose to set a different path. In his later years, when he waned in trust in God and began to lean on himself and his strengths, he revived himself to former levels. Through a commitment to God, greatness oozed from him beyond what he had experienced early in ruling. Again, he saw great action of God on his behalf.

Greatness Enjoined Willingly By Others: In his hard twenty-nine years of leading, he worked with God to change his world. He worked with God to change himself. He worked with God to upset the status quo culture that had become ingrained in everyday living. What we attempt to do through hard legalistic mandates, he saw accomplished through leadership first in example and second in commanding action that so impressed others they left their commonness and joined him in greatness.

Cultural Imperatives: Our nation of the United States is under testing. Other nations have similar challenges. There is nothing new about the tests before us. Trials come in waves over the centuries. Equality is always questioned by some group and requires a constant adjustment as a nation of ever new citizens grows. Racial barriers rise in differing manners, but they will never totally subside. Poverty will always be with us and require constant adjustment and compassion to address. Distribution of wealth through taxation and business legal edicts will never be resolved to everyone’s satisfaction. Governance issues of when and how much to restrict use of common resources and contain greed through legislative restraint remain. Freedoms of speech, religion, and self-assertion need protecting.

How we act today as states and nations leaves the next generation a different set of symptoms of problems than ours. The issues are the same at the core. Leadership cannot rest once an issue is significantly addressed. Leadership is required for continuance of peace and community stability and economic prosperity. Hezekiah had been left with pain and bad example. He left a better line to follow.

Overcoming Bad Example: One of the strongest impacts in the last century in the United States came from Ronald Reagan. Through political and personal activity in California and as President of the United States, Reagan influenced the way people think and relate. His examples as a child were contradictory.

Reagan’s mother influenced him through personal example and involvement in the Disciples of Christ. Reagan’s father influenced him through continual failure in business and alcoholism. The unstable and irresponsible example could have been Reagan’s choice. It was not. He chose a higher road.

During times of change economically and in global duress, Reagan provided a leadership on which the nation depended. Dependability and responsibility in his life and example impacted those who agreed with him and those that did not.

Many leaders have bad example in their early life. It serves as an incentive and passion to live a different way. Every action we take is not always right. However, actions that bring hope and healing for others out of our own pain can make a big difference. Many of our leaders of all political parties and cultural heritage have acted out of their history and commonality with struggles to influence our nation.

Respond with Action: Take time to remember a good example left you from the last generation. Too often we focus on the bad and miss the good. There is blessing you can carry forward stronger than the last generation.

Pray with Faith: Father, pull from our heritage goodness. Yes, You placed goodness in our heritage from which we can grow. There is a path in our past meant to be stronger. Help us to sort through the bad and find the good. Help us to pass forward a world stronger and better than the one we inherited.

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Open a dialogue. Phil operates Shepherd Consulting to help you build a better business and better life forward.

Risk It! Be an “ABLE ALSO”

The intensity of being a contributor versus a consumer brings us to moments of challenged ability. Be one that is able in the moment needed and others will entrust greatness into your hands.

2Tm:2:2: And the things that thou hast heard of me among many witnesses, the same commit thou to faithful men, who shall be able to teach others also.

Winners Make Commitments.

Losers Make Promises.

In these few short words to Timothy, Paul revealed a tremendous portion of the key to his winning life. Look at the word choices. Among Many Witnesses. The Same. Commit. Faithful Men. Able Also.

Among many witnesses. Paul was not afraid for his life to be tested against witnesses. His words were true and he stayed with them. What witnesses heard years before still was true of his life. Timothy was charged to make sure solid teaching, life, and words passed on to other men of commitment.

The same. Paul was open in his life. He committed himself to being like Jesus. The same yesterday, today, and forever.

Commit. Paul was not noncommittal. He made commitments and expected others to do the same.

Faithful men. These are hard to find. Paul never gave up. Betrayed continually, he never gave up looking for faithful men.

Able also. We can be an “able also”. An “able also” does the same in making commitment, sticking with it, being faithful, following through, endures all things, bears all things, believes all things, hopes all things.

Promises are cheap. “I’ll be there.” MEANS “If it fits the pressures of the moments right before.” OR “Whatever it takes to get you to quit asking.” . “Til death do us part.” MEANS “Until I redefine what I meant.” OR “Until I don’t want to handle the pressures anymore face to face.”

Commitment is expensive. “I’ll be there.” MEANS “Whatever the cost, I’ll rearrange life to get me there.” “Til death do us part.” MEANS “I will stick it out though I may not feel like it. “I will take control of my feelings and bring them to submission in Christ.”

Psalm 15:1: LORD, who shall abide in thy tabernacle? who shall dwell in thy holy hill? 2: He that walketh uprightly, and worketh righteousness, and speaketh the truth in his heart. 3 : He that backbiteth not with his tongue, nor doeth evil to his neighbour, nor taketh up a reproach against his neighbour. 4: In whose eyes a vile person is contemned; but he honoureth them that fear the LORD. He that sweareth to his own hurt, and changeth not. 5: He that putteth not out his money to usury, nor taketh reward against the innocent. He that doeth these things shall never be moved.

Take Inventory

What does it mean to be an “ABLE ALSO”?

What changes do I have to make?

Are there repairs that need to be done to broken commitments?

When am I willing to start?

Make Application

Write what you are going to specifically do in the next 30 days about this.

Pray To Be An Able Also

Father, make me an “ABLE ALSO”. Change the way I promise to commitment. Instill in me faithfulness. When I am faithless, You are faith-full. Make me like Jesus, the same yesterday, today, and forever. Psalm 51:10: Create in me a clean heart, O God; and renew a right spirit within me. 11: Cast me not away from thy presence; and take not thy holy spirit from me. 12: Restore unto me the joy of thy salvation; and uphold me with thy free spirit. 13: Then will I teach transgressors thy ways; and sinners shall be converted unto thee.

Manage Well : Go On Through

To go through a problem is to conquer it and create new paths. Go through. Don’t go around it.

Ps:95:8: Harden not your heart, as in the provocation, and as in the day of temptation in the wilderness: .

A winner goes through a problem.

A loser tries to go around a problem.

Philippians 4:13: I can do all things through Christ which strengthens me.

Problems are life. Sound like the last chapter? You are right. It is not the same though. What makes a winner a conqueror, an overcomer, is the problems they face and conquer. You will have problems. 1Pt:4:12:” Beloved, think it not strange concerning the fiery trial which is to try you, as though some strange thing happened unto you:”

The question is will you go through or around?

Going around. The children of Israel spent 40 years going around their problems. When they were offered the land of opportunity, they chose to stay away and not deal with their problems. What was their problem? Discord, lack of submission to leadership, unbelief, selfishness… basically just a lot of reliance on themselves and little on God.

Going through. After that 40 year phase, a new set of children rose up and went through their problems. They stuck together, defended each other, and took the blessings by going through their problems.

Going around. The United States is full of men and women going around their problems. Insecurity, lack of knowledge on how to be a dad/mom/husband/wife, lack of commitment, irresponsibility, self fulfillment keeps them from sticking with their families and spouses and friends. It’s easier to go around.

Going through. My heroes are the ones who overcome their insecurities, lack of knowledge, lack of commitment, irresponsibility, and self fulfillment, replace it with security in Jesus, knowledge from the Word, commitment to what counts, responsibility even when it hurts, and other fulfillment, and stick with the program. It is not easy. It is incredibly rewarding.

Hebrews 4:14: Seeing then that we have a great high priest, that is passed into the heavens, Jesus the Son of God, let us hold fast our profession.15: For we have not an high priest which cannot be touched with the feeling of our infirmities; but was in all points tempted like as we are, yet without sin.16: Let us therefore come boldly unto the throne of grace, that we may obtain mercy, and find grace to help in time of need.

Principle is principle is principle. Relationships, work issues, projects, and hobbies all present problems. When you allow others to help in the process, you prosper quicker. Sometimes they have the solution you need. Always, Jesus has the solution you need.

Take Inventory

Where do you have a problem that you have circumvented but not solved?

Are you ready to do what it takes to solve it?

Have you ever felt like getting mad at God because of a problem? Did you go around the problem or through it?

Overcoming. As I write this I am praying for five relationships where someone has come to me in the last week and asked for prayer. They are GOING THROUGH!. Anger, alcohol, and accusations make for hard lives. You can GO THROUGH. You can overcome. It takes both involved in the relationship, but it can be done. Who are you praying for?

Make Application

Write what you are going to specifically do in the next 30 days about this.

Risk It! Find A Way

A winner says, “Let’s find a way.” A Loser says, “There is no way”

Rv:2:7: He that hath an ear, let him hear what the Spirit saith unto the churches; To him that overcomes will I give to eat of the tree of life, which is in the midst of the paradise of God.

A winner says, “Let’s find a way.”

A Loser says, “There is no way”

Philippians 4:13: I can do all things through Christ which strengthens me.

Problems are life. A great book written some years back is entitled, “Eating Problems For Breakfast.” Another great book published years ago was “Lateral Thinking”. Both of these books challenge us to remember that problem solving requires getting outside our normal boxes of thought and thinking different thoughts. When we are ready to do that, we can see incredible solutions to plaguing problems.

Recently in the children’s department of a large church, the problem of space for growth came up. The main area for elementary kids would only hold about 150 chairs, crammed uncomfortably with bad visibility. There had to be a way. After 15 years of looking at the problem, no one had a real viable solution. It took getting outside the box.

Walking through another room planned for remodel a worker struck on an old idea with a new twist. A choir loft seating about 75 adults was going to be torn out. Why not split the loft and reassemble it in the kids area as bleachers? The new use of an old item would make room for 100 new kids. Not only that, but it took up little used space in the room and changed the room to a more exciting place for the kids and allowed over 250 kids to be in the room with all of them having good visibility. Add to that another idea of doubling the lumens in the lighting and the whole idea gelled. Unusable, dim space was turned into light, great space because some folks though outside the box against 15 years of “no way”. (Sunbonnet: The cost was only a few dollars as the labor was volunteered along with some great carpet to cover the bleachers. The cost of purchasing bleachers and installing a new lighting system would have been over $10,000.)

1 Pt:1:7: That the trial (testing by presenting of problems)of your faith, being much more precious than of gold that perishes, though it be tried with fire, might be found unto praise and honour and glory at the appearing of Jesus Christ:

This principle applies in all areas of life. Tests, trials, opportunities, problems, glitches, frustrations, whatever you call them come up. Persistent prayer and thought can bring new light (couldn’t resist) and a different way to attack the problem. Faith pushes through to solutions. Fear stares at the problem and gives up.

Take Inventory

Do you have a long term problem that needs fixing? How can you persist again and say, “There has to be a way!”?

What can you do today to get past the idea that you have to live with that old problem?

Make Application

Write what you are going to specifically do in the next 30 days about this.

Pray To Be A Problem Solver

Father, quicken my mind and heart. Encourage faith in me to believe again for something on which I have given up hope. You are so real and alive and active in everything that is. Stretch my faith. Let me be like the one who said to Jesus, “Lord, I believe. Help my unbelief.”. Give me the courage to try a new approach and see Your had displayed.

Risk It! Respect Authority – Power Insight

Take ancient authority into your workplace. Truths that transcend culture, industry, and size of business.

Respect Authority

Psalm 19:1: The heavens declare the glory of God; and the firmament reveals openly his handywork.2: Day unto day cries out loudly with speech, and night unto night displays and reveals knowledge. 3: There is no speech nor language, where their voice is not heard.

A winner… respects those who are superior to him and tries to learn something from them;

a Loser resents those who are superior and rationalizes their achievements.

In 1980 a young student began to loose his ability to learn. The key instructor just did not seem to be passing anything on. What was the problem. The student had left home and job to study under this learned man. Travelling 500 miles, he had risked everything, and now he seemed to be learning nothing.

Self examination revealed a loser’s attitude toward the instructor. The student had begun to rationalize, see himself better than he was. Since he wasn’t singled out and acknowledged, he began internally to tear at the credibility of the instructor. The door to knowledge closed. The gateway of learning is only opened when respect is in place.

Being a quick learner the student adjusted. The next day he cornered the instructor and asked forgiveness. What? Ask forgiveness for a sin not committed? Yes. He asked for forgiveness from the instructor for holding anything between them. The gentle instructor forgave and forgot.

Ps:86:5: You, Lord, are good and gracious and kind , and ready to forgive; and abundant in mercy to everyone that calls on you in their time of need.

Learning quickly returned. Now the wisdom of life flowed from instructor to student. The student went on to glean many critical lessons from this instructor which prospered him in life.

Proverbs 1:5: A wise man will hear, and will increase learning; and a man of understanding shall attain unto wise counsels:

Prov:1:7: The fear (respect andconsideration of position and authority and person) of the LORD is the beginning (the opening of the doorway)of knowledge: but fools despise wisdom and instruction.

This principle applies not just to respecting the Lord but to respecting anyone.

Take Inventory

Do you have a lack of respect standing the way of knowledge in a relationship?

How can we be sensitive to remove the blocks to receiving knowledge and remove them quickly?

Make Application

Write what you are going to specifically do in the next 30 days about this.

The Day You Launch a Product You Begin to Lose Ground

http://americanprinter.com/columnists/phil-larson/022515-phil-larson-grow-sustain

Every product enhancement must continue to be enhanced. There is always a better mousetrap. Better does not mean changed. Better means it meets a customer need in fresh ways that help them achieve their goals. That is better.

What about the internals that make that happen. Here are a few tips focused on the print services industry as they adapt to changing volumes, order types, and media integration. The principles apply to any and all businesses and organizations.

Build A Better Business – Build A Better Life Forward

Common Grounds: Training Tenacity

Exerting your vision through your people and customers requires training. You need to train team. You need to train prospects and customers. You need to train yourself. You need to train your board. You must perform with consistency, congruency, and tenacity. They may resist. Do it anyway.

Train Your Team

Customer Service: A relaxed customer service is failure in the making. Many inside service team unravel at this point. Every team member must understand the vision of the service group. They must breathe it and live it. It should affect every point of decision. Plus Training

The press tech, the manager, the finishing tech, the shipping clerk, and the prepress tech must breathe customer service. This means constant training on phone skills, face-face consistency, issue handling, and prioritization to customer need. How often do decisions get made based on equipment and supplies versus customer demand? Change it. Attend to it always.

Customer Knowledge: Team need to know who they serve. Communicate personal information about the key customers. Did someone recently have a baby? Take a once in a life time trip? Accomplish a certification? Why do you restrict this knowledge to the sales and customer service teams? When your team members know the customers they serve in simple ways, they take what they do more personal and increase excellence.

Team Technical: All falls apart if the machines are not running. Machines run with good files, good process, and good people. Good people are trained. They are retrained. They are over trained.

Train Your Customer

“Personally, I’m always ready to learn, although I do not always like being taught.” Sir Winston Churchill, British Prime Minister

Mission Criticals: Customers must be trained. Men and women around the world follow leadership into life ending battles. They grasp a purpose, attach to leadership, and thrust themselves into the oncoming firestorm. Your customers have a mission purpose. When you show them how their mission purpose connects with your service, you gain customers for life. They want to have loyal and mission attached service and will fight through budgets, purchasing departments, discretionary funds, and idiosyncrasies of their organization to work with you. Connect them. Educate them.

Linked Process: Customer process must be engaged. Discover their process and adapt yours to work with theirs. Educate them on your journey and your excellence. Take time to make them more knowledgeable on your ordering and delivering process than you are. They don’t care how you print it. They care how you interact with them at beginning and end of process. The better they understand, the easier their life becomes and the more they turn to you for service with a smile.

Train Yourself

Be the expert in your industry. Know substrates and capabilities and twenty uses for every machine.

Be the expert in your people. Learn something new every day about a team member. Surprise yourself.

Be the expert in your customers. Study their needs and demands. Know what they need before they know what they need.

Be the expert in your customers industry. Read industry articles and journals your customers read. Get outside your pocket of knowledge.

Be the expert in the mundane. Maybe the numbers don’t excite you. Maybe organization process is boring. Master the mundane. Take a college course. Go interview an executive or manager in another area of the organization and learn what they know.

Train The Board

There are executive stakeholders surrounding every decision you make. Official or unofficial, you have a stakeholder board. They may meet in a room or in the hallway. Get them trained. Keep them updated with quick, pithy mission points of accomplishment and plans. Let them be involved in your decision thinking. You may not have an official board of advisors, but you better have a list for your own reference.

Summary: This is quick and high level. Every organization must train these four and train them well. Skip one and risk failure. Tend to all and move forward. Overcome your inertia. Move on it.

COMMON GROUNDS: These tidbits come out of daily consternations, comments, and concerns of real managers doing what needs done. Executives gain insight.

This article focuses on the Be Responsible side of the triad and Communications level of the operational pyramid.

Let’s talk: Phil Larson or Shepherd Consulting OK